At Iced Out Zone, customer satisfaction is our priority. We strive to ensure every purchase meets your expectations, but if you encounter any issues, we are here to assist you. Below is our return and refund policy to guide you through the process.
Return Eligibility
We accept returns under the following conditions:
- Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, you are eligible for a return.
- Full-Price Purchases: Only items purchased at full price qualify for returns. Items bought on sale or with a discount code are not eligible for return or refund.
Restocking Fee
All returns are subject to a 30% restocking fee, which will be deducted from your refund to cover processing costs.
Return Process
To initiate a return, follow these steps:
- Request a Return: Contact our support team at support@icedoutzone.com within 15 days of receiving your order.
- Approval & Instructions: Once your return request is approved, we will provide you with a return shipping label and detailed return instructions.
- Item Condition: Ensure the product is returned in its original condition, including packaging, tags, and any accessories that came with it.
Refund Process
Once we receive and inspect your returned item, we will proceed with the refund as follows:
- Processing Time: Refunds are typically processed within 15 business days after receiving the returned item.
- Refund Method: Refunds will be issued to your original payment method, unless an alternative arrangement has been agreed upon.
Exceptions
Certain items are not eligible for return or refund:
- Sale Items: Products marked as “SALE” cannot be returned or refunded.
- Custom Orders: Any customized or personalized products are final sale unless they arrive damaged or do not match the customization details provided.
Need Assistance?
For any questions or concerns regarding your return, please reach out to our customer support team at support@icedoutzone.com. We are happy to assist you and ensure a smooth resolution.